Refund policy

At Buy Habibii, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns Eligibility & Conditions

  • Return Period: You can request a return within 14 days from the date of delivery.
  • Item Condition: Items must be unused, unopened, in original packaging, and with all tags intact.
  • Non-Returnable Items: Personal care items, opened cosmetics, or hygiene products cannot be returned once opened due to health and safety regulations.
  • Restocking Fee: No restocking fee (AED 0.00 / Free)

Return Shipping Fees

  • Customer Responsibility: Customers are responsible for paying the return shipping charges unless the product was received damaged, defective, or incorrect.

Refund Process & Timeframe

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 5 to 7 business days.

Return Address: Address: BC-893543, 26th Floor, Amber Gem Tower, Sheikh Khalifa St, Ajman, United Arab Emirates

How to Initiate a Return

To request a return, contact our support team with your Order ID:

  • Email: care@buyhabibii.com
  • Phone / WhatsApp: +971 56 867 5188